Refund and Returns Policy
Effective Date: 20 January 2026
At Miracle, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.
1. Eligibility for Returns
We only accept returns under the following conditions:
-
The product received is defective, damaged, or incorrect
-
The issue is reported to us within 3 days of receiving the item
-
The product is unused, unopened, and in its original packaging
Products that have been opened, used, or tampered with are not eligible for return due to hygiene and safety reasons.
2. Non-Returnable Items
The following items are non-returnable:
-
Opened or used skincare products
-
Products damaged due to customer misuse
-
Sale or promotional items (unless defective)
3. Refund Process
Once your return request is approved and the item is received and inspected:
-
Refunds will be processed within 7–14 working days
-
Refunds will be made via the original payment method
-
Shipping fees are non-refundable, unless the return is due to our error
4. Exchange Policy
We may offer an exchange for defective or incorrect items, subject to product availability. Exchanges must meet the return eligibility requirements.
5. Return Shipping
-
Customers are responsible for return shipping costs unless the item received is defective or incorrect
-
We recommend using a trackable shipping service, as Miracle is not responsible for lost return parcels
6. How to Request a Return
To request a return or refund, please contact us with your order details and clear photos (if applicable):
Email: Miraclebeautylab@gmail.com
Phone: 013-545 2650
7. Policy Changes
Miracle reserves the right to amend this Refund & Return Policy at any time without prior notice.
